Nightmare hotel and staff

General information: I cannot believe that this hotel is still running!! My parents had the worst nightmare ever at this hotel although this was not recent or the date as above. The room waas disgusting, damp, cold and dark - like a basement. I had to drive up to the hotel the next day as they had lost my dads car!!! Apparently the foreign guy who worked in a "shack" in the car park had been sacked so threw every single car key in a bucket and left them like that. No one in the hotel could help. We had to call the police as there were other foreigners there who would not let us near the cars. After a few hours we found the keys but the car was behind a fence that they would not move. I attempted to pull it away. The police were taken to a yard - a builders yard where other cars had been taken and we had to try to find dads car amongs hundreds of cars whose keys were all in a bucket. The staff who were mainly foreign didnt want to help. We eventually found the car but the car next doors keys were just placed on the windscreen!! We also found other car keys lying on the ground. The hotel is disgusting and I would not recommend this hotel and car parking to anyone!! Service: Diabolical! Dining: Disgusting! Room: Basement! Useful tips: No useful tips - should have been shut down!